Installation Policy
Effective date: 2026-05-04
Standard installation
Standard residential installation is included at $0 for qualifying addresses. Standard installation typically includes the fiber drop from the street, a wall-mounted optical network unit, and a router placed for whole-home WiFi.
Customer permission
By scheduling installation, you confirm you have authority to permit installation work at the service address. Renters should obtain landlord permission before scheduling.
Access to premises
You agree to provide access for our local technicians on the scheduled day, including any gate codes, building access, or escort required.
Equipment placement
Equipment is mounted in mutually agreed locations chosen for clean appearance and good WiFi coverage. Cabling is routed cleanly along baseboards or through walls where reasonable.
Special construction
If your address requires non-standard construction (for example, extended trenching, conduit installation, or unusual access work), additional fees may apply. Any special-construction fees are disclosed and approved by you in writing or recorded order before work begins.
Missed appointments
Please notify us as soon as possible if you need to reschedule. Repeated missed appointments may delay your installation.
Safety
Our technicians follow safe-work practices. Please keep pets and children clear of work areas during the installation.
Post-install support
After installation, contact local support anytime: phone & text 480-720-3435, email info@thebestfiber.com, or open a support ticket.