Privacy Policy

Connection Fiber ("we", "us") respects your privacy. This policy explains what we collect, how we use it, and the choices you have.

Information we collect

• Contact information. Name, phone number, email address, and preferred contact method.
• Service address. Street address, unit, city, state, ZIP, and community/neighborhood.
• Billing and order information. Plan selection, install preferences, billing details collected during enrollment.
• Website usage data. Pages visited, referral source (UTM parameters), device/user-agent, and timestamps.
• Form submissions. Information you submit through availability checks, enrollment, support, community partner inquiries, install requests, and other forms.
• Game score submissions. Nickname, score, level, duration, and (if provided) optional contact info you choose to submit with a score.
• Support tickets. Issue type, urgency, description, and notes you provide.

How we use your information

• Service communication. To respond to your inquiry, confirm serviceability, schedule installation, and operate your account.
• Support. To provide customer service, troubleshoot, and resolve issues.
• Billing coordination. To prepare invoices, process payments, and resolve billing questions.
• Legal compliance. To meet legal, regulatory, tax, and reporting obligations.
• Vendor / service-provider use. Trusted vendors may process information on our behalf (for example, hosting, communications, payment processing, and analytics) under appropriate confidentiality obligations.

Data retention

We retain information as long as needed to operate your service, fulfill our legal obligations, resolve disputes, and enforce our agreements.

Your choices

• You can request access, correction, or deletion of personal information by contacting us.
• You can opt out of non-essential communications at any time.
• You can manage cookies and storage in your browser.

Security

We use reasonable technical and organizational safeguards to protect personal information from unauthorized access, alteration, or disclosure. No system is perfectly secure, but we work to keep yours safe.

Contact

Questions? Contact us:
Phone & text: 480-720-3435
Email: info@thebestfiber.com

Changes to this policy

We may update this policy from time to time. The most current version is always available at this URL.