Legal

Refund & Cancellation Policy

Effective date: 2026-05-04

Month-to-month service

Connection Fiber residential service is month-to-month. There is no early termination fee.

To cancel, contact our local team by phone, text, or email. Cancellation requests are processed promptly during business hours.

Service runs through the end of your current billing cycle. Cancellations are effective at the end of the current cycle unless otherwise agreed.

Refunds are issued for:

Completed standard installations and any special construction work are non-refundable once performed.