Real local help, anytime you need it.

Getting started

How to restart your router

Unplug the router's power cable for 30 seconds, then plug it back in. Allow 2–3 minutes for the lights to settle. If the connection still doesn't return, restart the optical network unit (the wall-mounted box) the same way.

How to test your internet speed

Use a wired connection if possible. Visit a reputable speed test site such as fast.com or speedtest.net. Run the test 2–3 times. WiFi tests measure WiFi performance, not the fiber line — wired tests show the line speed.

WiFi and router help

Why WiFi can be slower than your fiber plan

WiFi is a wireless link inside your home. Walls, distance, interference from other networks, and older devices can all slow WiFi down. Wired devices typically see the full plan speed, while WiFi devices vary.

Where to place your router

Place the router centrally, elevated (off the floor), away from microwaves and large metal appliances, and out in the open rather than inside a cabinet. Larger homes benefit from mesh extenders.

Streaming & entertainment

What to do if streaming buffers

Restart your streaming device. Confirm other devices on the same network aren't downloading large files. Try a wired connection on the streamer if possible. If multiple TVs buffer at once on 1 Gig, 2 Gig may be a better fit.

Installation

How to prepare for installation day

Clear access to the planned router location and the service entry point. Have a phone available for the technician's arrival call. Keep pets safely away during the install.

What to do after installation

Connect your devices to the new WiFi network. Run a wired speed test to confirm performance. Save the local support number: 480-720-3435.

How to contact local support

Call or text 480-720-3435, email info@thebestfiber.com, or open a support ticket below.

Billing

What no data caps means

Your monthly price doesn't change based on how much data you use. Stream, game, work, and back up to the cloud freely.

How billing support works

Billing questions are handled by the local Connection Fiber team. Open a ticket or call/text for the fastest response.

Speed troubleshooting

Difference between 1 Gig and 2 Gig

1 Gig delivers up to 1,000 Mbps; 2 Gig delivers up to 2,000 Mbps. Most households see no difference between the two on a single device, because most devices and apps don't max out 1 Gig. The difference shows when many devices stream and upload simultaneously.

Outage / status

How to report a service issue

First restart your router and ONU. If service doesn't return, open a support ticket with details (time it started, devices affected) and include your service address.

Gaming & latency

Use a wired connection to your console or PC for the lowest latency. Close background uploads on other devices during ranked play.

Account changes

To change your plan, update contact info, or update billing details, call/text the local team.

Moving service

Moving within the Connection Fiber footprint? Submit a new availability check for your new address and reference your existing service in the notes.

Canceling service

Service is month-to-month. To cancel, call or text 480-720-3435 or email info@thebestfiber.com. See our Refund & Cancellation Policy.